• Airlines 75 +4.2%
  • Apparel 80 +1.3%
  • Automobiles & Light Vehicles 82 -1.2%
  • Banks 81 +1.3%
  • Cellular Telephones 79 +0.0%
  • Computer Software 78 -3.7%
  • Department & Discount Stores 77 -1.3%
  • Fixed Line Telephone Service 70 +0.0%
  • Food Manufacturing 81 -2.4%
  • Gasoline Stations 76 +0.0%
  • Health & Personal Care Stores 79 +1.3%
  • Hotels 76 +2.7%
  • Internet Service Providers 62 -3.1%
  • Internet Retail 82 -1.2%
  • Internet Travel Services 79 0.0%
  • Supermarkets 79 +1.3%
 
 
Airlines 75 +4.2%
Ambulatory Care 77 0.0%
Apparel 80 +1.3%
Athletic Shoes 80 0.0%
Automobiles & Light Vehicles 82 -1.2%
Banks 81 +1.3%
Breweries 84 +1.2%
Cellular Telephones 79 +0.0%
Computer Software 78 -3.7%
Cooperative Utilities 77 -1.3%
Credit Unions 82 +0.0%
Department & Discount Stores 77 -1.3%
Consumer Shipping 81 +0.0%
Fixed Line Telephone Service 70 +0.0%
Food Manufacturing 81 -2.4%
Full Service Restaurants 78 -3.7%
Gasoline Stations 76 +0.0%
Health & Personal Care Stores 79 +1.3%
Health Insurance 73 +1.4%
Hospitals 76 +1.3%
Hotels 76 +2.7%
Internet Service Providers 62 -3.1%
Internet News & Opinion 75 -1.3%
Internet Search Engines & Information 76 -1.3%
Internet Retail 82 -1.2%
Internet Social Media 73 +0.0%
Internet Travel Services 79 0.0%
Investor-Owned Utilities 75 +0.0%
Life Insurance 78 -1.3%
Limited Service Restaurants 79 +0.0%
Household Appliances 80 -2.4%
Municipal Utilities 75 +4.2%
Personal Care & Cleaning Products 80 -3.6%
Personal Computers 77 -1.3%
Property & Casualty Insurance 80 +2.6%
Soft Drinks 84 +0.0%
Specialty Retail Stores 80 +3.9%
Subscription Television Service 62 -3.1%
Supermarkets 79 +1.3%
Wireless Telephone Service 74 +1.4%

Customer Experience Analytics to Drive Customer Satisfaction

Prior to partnering with CFI Group, Mercedes-Benz Financial Service's customer feedback programs followed a marketing-based approach primarily focused on attracting customers and less focused on retention and satisfaction. Sensing a need for a more analytical approach, MBFS formed a project team to investigate alternatives. This research ultimately led them to CFI Group.

 

___________________________________________________________________________________________________

Ladda ned vårt case här utan kostnad. Materialet skickas till dig via email.